Product Management
Discovery, requirements, roadmap, launch, and iteration. 40+ initiatives shipped on a platform replatform at Solo.
- Discovery
- Roadmap
- Requirements
- Launch
ProductAITransformation
I turn complicated problems into products, programs, and solutions that work.
I work at the intersection of people, process, and technology — understanding how things work, finding what isn't working, and bringing the right people together to build something better.
What I Do
Six lanes, one way of working.
My career has crossed product, programs, operations, UX, customer experience, and now technology risk. The titles change. The common thread is understanding complicated systems and making them work better.
Program & Project Management
Concurrent workstreams, dependencies, milestones, and executive visibility — from event operations to software delivery.
- Planning
- Dependencies
- Delivery
- Stakeholders
Operations & Process Improvement
Building the operating system underneath the work — onboarding, QA, documentation, and reporting that scale with volume.
- Standardization
- QA
- Reporting
UX & Workflow Design
Designing the flow, not just the screens — queue management, intake, assignment, escalation, and the handoffs in between.
- Workflow Design
- Usability
- Service Design
Customer Success & Support
A decade of customer-facing ownership: account management, attorney relations, adoption, and turning feedback into product change.
- Adoption
- Escalation
- Voice of Customer
Technology Risk & AI Governance
Actively moving into technology risk program work. It builds on what I already do: surfacing risks and dependencies, standardizing controls, and designing human review into AI workflows.
- Risk & Controls
- Human-in-the-Loop
- Exploring
My Approach
How I move from a messy problem to something real.
Every step is about the same thing: understanding what's actually happening, and making the next decision a better one.
- 01
Understand the problem
Get past the symptom to what's actually going wrong.
- 02
Talk to the people
The people closest to the work usually know the most.
- 03
Find the real need
Separate what someone asks for from what they actually need.
- 04
Shape the solution
Design the workflow, not just the screen.
- 05
Build it together
Align the people who will build, use, and support it.
- 06
Learn and improve
Watch what actually happens after launch and adjust.
Enough about how I work. Here’s the work.
The best way to understand how I think is to see the problems I’ve actually worked through — the decisions, tradeoffs, collaboration, and outcomes behind them.